This was the first time to order from an international online shop so I was a bit apprehensive. It was also my first time to buy a bicycle, which I consider a major purchase, so I was doubly nervous. Transporting a bike from the UK to a third-world country like the Philippines seemed like an herculean task. I can say it was a giant leap of faith! Lavinia and Caz banished my fears right from the start. They communicated promptly, excellently and patiently. I knew right away they were trustworthy people. I received my Cath Kidston bike in perfect condition! It was the most beautiful bike I have ever set my eyes on. It arrived exactly seven days after I placed my order online and was packed thouroughly. Through the tracking system of the courier, I was able to track its location from the UK to Germany to China and finally, to its home in the Philippines. Cyclechic was also giving me regular updates. I would definitely buy from this store again and again! My only regret is that I should have bought the matching Cath Kidston helmet, as well. Huhuhu. I love my Cath Kidston bike so much! I know it would last a lifetime, a heirloom piece for my daughters. From the bottom of my heart, thank you Lavinia and Caz. As we say in the Philippines, maraming salamat! God bless you and your store!