Julian says...
Excellent Service

My wife's Basil Bloom pannier bag suffered a broken clip, and Cycle Chic's lovely Lavinia chased the distributor to get us a complete new pannier. This took quite a bit of chasing up on Cycle Chic's part, and Lavinia followed up the case all the way until the new pannier was dispatched to me. Excellent service.

William says...
Excellent service

Ordered a couple of presents just before Christmas, a "fixie" pizza cutter and brooks leather strap, both of which are excellent But the best bit was how cyclechic helped rush my order through to make sure of smiling faces on Christmas Day - thank you so much!

Nicole says...
Probem? No problem!

My parcel got «caught« at customs because Cyclechic had forgotten to complete a customs declaration… and I had to pay an extra 10 £ to get the parcel back on track, i.e. finally shipped to me. I let the people at Cyclechic know by E-mail, and soon after I'd pressed «send», I got an apology and a refund. Now, I'm even more happy with the Linus Sac, the beautiful bell etc… and I sure will shop here again!

obsolent says...
Great pannier bag

Daughter delighted with her Linus Sac Bike Pannier Bag Khaki & Navy

Mateo says...
Mmmm pasta

I bought this for a bike nut friend along with a nice (and more expensive) pair of cycling gloves. He thought the gloves were fine, but was really chuffed with his bike shaped pasta!

Suzy says...
Georgia in Dublin leggits

Last year I bought a red pair of leggits, this year I've purchased a black set. I get so many admiring comments about the inner tube soles and scrunched look. More importantly, being wind and rainproof they really help keep my legs warm in cold wet weather; bring taller than traditional little overshoes makes a huge difference. I'm a size 5 so the Large option is good for trainers or fashion boots.

Steve says...
Excellent customer service

Dear Lavinia, I just wanted to thank you and Merlin for all the help you gave me in sourcing the right lights for my son-in-law's bike. Nothing was too much trouble and you made sure they were the right product for his bike. Thank you again. Steve

coombershopping says...
Just the job

I required a quick release work bag and this matches the job beautifully.

Christine says...
Amazing coat

Upon receiving it, didn't wear until a few months ago - the rating for this is high on my scale as the style/cut is superb, the waterproof material fantastic and warmth too without being sweaty i.e. allows the body to breathe. So thank you to the designer. I pondered what size would be correct for me, in the end I went with M which is superb. And you were wonderful in exchanging this for me until I found the correct size.

bing_breathing_space says...
A Perfect First

This was the first time to order from an international online shop so I was a bit apprehensive. It was also my first time to buy a bicycle, which I consider a major purchase, so I was doubly nervous. Transporting a bike from the UK to a third-world country like the Philippines seemed like an herculean task. I can say it was a giant leap of faith! Lavinia and Caz banished my fears right from the start. They communicated promptly, excellently and patiently. I knew right away they were trustworthy people. I received my Cath Kidston bike in perfect condition! It was the most beautiful bike I have ever set my eyes on. It arrived exactly seven days after I placed my order online and was packed thouroughly. Through the tracking system of the courier, I was able to track its location from the UK to Germany to China and finally, to its home in the Philippines. Cyclechic was also giving me regular updates. I would definitely buy from this store again and again! My only regret is that I should have bought the matching Cath Kidston helmet, as well. Huhuhu. I love my Cath Kidston bike so much! I know it would last a lifetime, a heirloom piece for my daughters. From the bottom of my heart, thank you Lavinia and Caz. As we say in the Philippines, maraming salamat! God bless you and your store!

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