UK DELIVERY OPTIONS
|Royal Mail Guaranteed next day (before 1pm) if ordered before 12pm||£8.89||1 -2 working days|
|Royal Mail standard||£3.50||2-3 working days|
|Royal Mail Signed For||£4.50||2-3 working days|
|Royal Mail 1st class (*only available on small items that go through the letterbox)||£1.50||1-2 working days|
* Items that qualify as small for the 1st class option above: Leflect bows, Lflect iron on stickers, all Rydesafe decals, Reflective helmet bows, Incredible bike band, Heart, Snowflake and Star reflectors.
Some items are too big to be sent with Royal Mail and will have to be sent with a courier company. It concerns most baskets.
CAN I PURCHASE FROM OUTSIDE THE UK?
Yes we do ship internationally. You will get a postage quote when you add your products to your basket so you can view it before you check out.
For European addresses, you have the option to choose insured (with a tracking number) or uninsured (no tracking number). For orders outside Europe, the parcels will be sent out automatically with a tracking number.
Generally, European tracked orders take between 3- 7 working days to be delivered. European standard can take up to 2 weeks.
International orders can take up to 1-2 weeks, howevever, we decline all responsability concerning delays since non EU deliveries are relying on customs and other countries' post services. Please note that shipment outside the EU may be subject to import charges, which are the responsability of the purchaser.
HOW DO I TRACK MY ORDER?
If you have opted for a tracked service, we will email you a tracking number when we have dispatched your order. You will be able to track it either on the Royal Mail website or on the 13 Ten webpage if your tracking numbers starts with COM.
HELP! MY PURCHASE HAS NOT BEEN DELIVERED!
Occasionally a package goes missing or takes a little longer to arrive at its destination. If the package takes longer than 2 weeks, please contact us and we will do our best to locate it. If you have been waiting less than 2 weeks, a good idea is to check with your local Royal Mail delivery office centre, and your neighbours. If it's not there, please get in touch and we will get on the case!