Exchange & returns information

 

EXCHANGES

We are happy to exchange your purchase if when it arrives, you decide you would prefer a different size or colour. Simply get in touch with us to check if the colour/size you are after is in stock and we can arrange the exchange. Make sure you send the item in its original packaging.

 

RETURNS

If the product is unsused, we are more than happy to refund or exchange within 28 days. Just make sure the item is returned safely to us in its original packaging at the address below.

We will refund the full amount for the product (excluding postage) to your credit or debit card.

For all Christmas purchases, please return for exchange or refunds by the 15 January.

Please note that if you are a customer from outside the EU wishing to return your purchase, you need to specify RETURN on the custom declaration, otherwise we will have to charge you for customs clearance.

Cyclechic Ltd
C/O Complete Mailings
Unit 5 Bradley Park
High Holborn Road
Codnor Gate Industrial Estate
Ripley
Derbyshire DE5 3NW
UK
 

In case we made a mistake and you received the wrong item, please send it back Royal Mail 2nd class recorded and email us with a copy of your postal receipt. We will then refund you for the cost of shipping.

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